Help

Troubleshooting

Practical steps for common Pixel issues.

Pixel is not responding

Check your connection and whether the request is still streaming. Try a shorter request or select another available model. If the problem continues, retry later.

Messages fail to send

Confirm that the composer contains text or an attachment, and check the connection. Reloading may recover a stale session; copy unsent text first.

A model is unavailable

Use Auto or another model shown as available. Provider health and backend configuration determine which models can answer.

An upload fails

Confirm the file type and size. For chat, the current flow accepts up to four supported files with a 5 MB combined limit.

Account or persistence issue

Check whether you are signed in or using guest mode. Persistence and synchronization can differ between the two. If data is missing, avoid clearing browser data until you understand where that feature stores it.

When to contact support

If the issue persists, share the feature, approximate time, steps to reproduce, and any user-visible error. Do not send passwords, API keys, or private credentials.